Find similar tickets in seconds, not minutes
We plug AI-powered search into your helpdesk system. Your agents type a few words and instantly find past tickets with similar issues, resolutions, and customer context. Works with Zendesk, Freshdesk, Jira, and any system that holds your ticket data.
Setup from 1,200 EUR. Upkeep under 100 EUR/month.
Your ticket history is a goldmine nobody can search
Your agents handle tickets that someone else already solved last month. But keyword search in your helpdesk returns 200 results sorted by date, not relevance. The resolution is buried in ticket #4,847 and nobody will ever find it. We pipe your ticket data into AI-powered vector search. Your agents describe the issue in natural language and get the most similar past tickets ranked by relevance. Not keyword matches. Semantic matches.
Semantic search
Agents describe the problem in their own words. The search engine finds tickets with similar issues, even when different terminology was used.
Works with any helpdesk
Zendesk, Freshdesk, Jira Service Management, HubSpot, Intercom, or any system with an API. We plug in without disrupting your workflow.
Low cost, high impact
Setup from 1,200 EUR. Monthly upkeep under 100 EUR, even for tens of thousands of tickets. A fraction of what helpdesk vendors charge for their AI features.
Your data stays yours
We can deploy the search engine in your own infrastructure. Ticket data doesn’t have to leave your environment.
Built for these situations
Tell us about your helpdesk
Which platform? How many tickets? We’ll scope the integration.
Get a QuoteFrom keyword search to AI search
Connect your helpdesk
We set up a secure connection to your helpdesk’s API. Ticket content, categories, and resolution data are indexed.
Build the search index
We process your ticket history through an embeddings model, creating a semantic search index. Similar issues cluster together regardless of exact wording.
Deploy the search interface
Your agents get a search tool integrated into their workflow. Type a description, get ranked results by semantic similarity.
Test and tune
Your team tests with real queries. We tune relevance ranking until results match what your agents consider useful.
Ongoing sync
New tickets are automatically indexed. The search engine stays current as your ticket history grows.
Why choose Stratalis for helpdesk AI search
Fraction of the cost
Helpdesk vendors charge per-agent premiums for AI features. We deploy dedicated semantic search for a flat setup fee and minimal monthly upkeep.
Works with your current helpdesk
No platform migration required. We add AI search on top of whatever system you already use.
Data engineering is our strength
We build data pipelines for a living. Connecting your helpdesk data to a vector search index is a natural fit.
Your infrastructure if you prefer
We can deploy the search engine on your own servers. Ticket data doesn’t need to leave your environment.
FAQ
Built-in search matches keywords. Our search understands meaning. An agent searching for ‘customer can’t log in after password reset’ will find tickets about authentication failures, SSO issues, and session problems, even if those tickets never used the words ’log in.’
Tens of thousands comfortably, with monthly upkeep under 100 EUR. The system scales well because vector search is computationally efficient once the index is built.